Complaints

Providing a personal, attentive and responsive service to our customers is incredibly important to us. If you feel we have let you down in any way, please:

Telephone: 0207 661 1180
Monday to Friday: 9am to 5.30pm

Write to:

Complaints
GrovesJohnWestrup Private Clients
1 Fen Court  
London 
EC3M 5BN

Email: GJWPCComplaints@ie.sedgwick.com

We promise to respond quickly and fairly.

For any product underwritten by Lloyd’s of London, in the event that you remain dissatisfied with the outcome of your complaint, you may wish to escalate it to the Complaints Team at Lloyd’s. Their address is:

Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Tel: 020 7327 5693
Email: complaints@lloyds.com

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and also available from the above address.

Financial Ombudsman Service

If you remain dissatisfied with our response to your complaint, or we have not completed our investigation after eight weeks, you are entitled to refer your complaint to the Financial Ombudsman Service. Their contact details are as follows:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Tel: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

If you are unsure whether the Financial Ombudsman Service will consider your complaint, please contact them directly for advice. The service is free and impartial and contacting them at any stage does not affect your legal rights.